Account help
Access, pairing, and login issues
If you are having trouble getting into the app, pairing with your partner, or using your account, email us with the device you are using and a short description of the problem.
Email account supportSupport
Support
If you need help with Bound, this is the best place to start. We keep support simple, direct, and private.
For most requests, email boundlabs90@gmail.com.
Account deletion
Delete your account
You can delete your account from inside the app, and we also provide a direct fallback if you cannot access it.
Go to Delete AccountPrivacy
Privacy and data questions
If you have questions about how Bound handles account data, relationship content, or privacy protections, start with our privacy page or contact us directly.
Read the Privacy PolicySafety
Report a safety concern
If you need to report abusive behavior, child safety concerns, or another urgent safety issue related to Bound, use our safety guidance and contact us directly.
Go to Child SafetyBeta access
If you are looking for TestFlight or Android early access, use the beta page and choose your platform.
What to include when you contact us
- The email address tied to your Bound account, if you have one.
- Your device type and operating system, if the issue is technical.
- A short description of what happened.
- A screenshot if it helps explain the problem.